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20px;grid-area:customer;padding:22px}.customer-panel>header{justify-content:space-between;align-items:center;display:flex}.customer-panel h3{margin:0;font-size:14px}.customer-panel .customer-avatar{background:var(--accent-soft);width:72px;height:72px;color:var(--green-dark);margin-top:35px;font-size:29px}.customer-panel hr{margin:27px 0}.info-row{margin-bottom:22px}.info-row>span{color:var(--muted);align-items:center;gap:7px;font-size:10px;display:flex}.info-row>p{margin:7px 0 0;padding-right:22px;font-size:11px}.bi{line-height:1}@media(max-width:1150px){.operator-shell{grid-template-columns:minmax(480px,1fr) 320px 70px;grid-template-areas:"chat inbox nav"}.customer-panel{display:none}.agent-chat{border-radius:20px 0 0 20px}}@media(max-width:760px){.operator-shell{padding:0;display:block}.side-nav,.customer-panel{display:none!important}.inbox-panel{z-index:2;width:100%;position:absolute;top:0;right:0;bottom:0;left:0}.inbox-panel .conversation-list{height:calc(100vh - 276px)}.agent-chat{z-index:1;border-radius:0;position:absolute;top:0;right:0;bottom:0;left:0}.agent-chat.mobile-open{z-index:3}.agent-chat-header:before{content:"";cursor:pointer;font-family:bootstrap-icons;font-size:22px}.chat-actions .icon-button{display:none!important}.agent-composer{margin:8px}}.management-page{background:#f4f1eb;min-height:100vh}.management-shell{direction:rtl;grid-template-columns:76px 1fr;min-height:100vh;display:grid}.management-nav{border-left:1px solid var(--line);background:#fff;flex-direction:column;align-items:center;gap:9px;padding:18px 0;display:flex}.management-nav .brand{background:var(--green);color:#fff;border-radius:14px;place-items:center;width:44px;height:44px;margin-bottom:25px;font-weight:700;display:grid}.management-nav a,.management-nav button{color:#6b655c;border:0;border-radius:14px;place-items:center;width:48px;height:48px;font-size:20px;text-decoration:none;display:grid}.management-nav .active,.management-nav a:hover,.management-nav button:hover{background:var(--accent-soft);color:var(--green-dark)}.management-nav form{margin-top:auto}.management-content{width:100%;max-width:1500px;margin:auto;padding:34px clamp(24px,4vw,60px)}.management-header{justify-content:space-between;align-items:center;gap:20px;margin-bottom:28px;display:flex}.management-header>div>span{color:var(--green-dark);font-size:11px;font-weight:700}.management-header h1{margin:5px 0;font-size:28px}.management-header p,.panel-heading p{color:var(--muted);margin:0;font-size:12px}.material-primary{background:var(--green);color:#fff;border:0;border-radius:14px;justify-content:center;align-items:center;gap:8px;min-height:48px;padding:0 18px;font-size:12px;font-weight:700;display:flex}.material-primary:hover{background:var(--green-dark);box-shadow:0 5px 16px #9d7b3e38}.management-tabs{border-bottom:1px solid #ded7ca;gap:4px;margin-bottom:22px;display:flex}.management-tabs button{min-height:48px;color:var(--muted);border:0;border-bottom:3px solid #0000;align-items:center;gap:8px;padding:0 18px;font-size:12px;display:flex}.management-tabs button.active{color:var(--green-dark);border-color:var(--green)}.table-card{border:1px solid var(--line);background:#fff;border-radius:20px;overflow:hidden;box-shadow:0 4px 18px #4031170d}.table-toolbar{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:72px;padding:10px 18px;display:flex}.table-toolbar .inbox-search{width:290px;margin:0}.table-toolbar>span{color:var(--muted);font-size:11px}.responsive-table{overflow:auto}.responsive-table table{border-collapse:collapse;text-align:right;width:100%}.responsive-table th{height:48px;color:var(--muted);background:#faf8f4;padding:0 18px;font-size:10px;font-weight:600}.responsive-table td{border-top:1px solid #f0ece4;height:76px;padding:10px 18px;font-size:11px}.table-user{align-items:center;gap:10px;min-width:180px;display:flex}.table-user>span{background:var(--accent-soft);width:38px;height:38px;color:var(--green-dark);border-radius:50%;place-items:center;font-size:18px;display:grid}.table-user strong,.table-user small{display:block}.table-user small{color:var(--muted);text-align:right;direction:ltr;margin-top:3px}.role-chip,.chip-list span{color:#625b50;background:#f2eee6;border-radius:8px;padding:5px 8px;font-size:9px;display:inline-flex}.role-chip.admin{color:#775719;background:#f4ead5}.role-chip.supervisor{color:#385781;background:#e8eef8}.chip-list{flex-wrap:wrap;gap:4px;max-width:260px;display:flex}.chip-list small{color:var(--muted)}.status-chip{align-items:center;gap:6px;font-size:10px;display:inline-flex}.status-chip i{border-radius:50%;width:7px;height:7px}.status-chip.active{color:#278252}.status-chip.active i{background:#37a66a}.status-chip.inactive{color:#8c8175}.status-chip.inactive i{background:#aaa29a}.row-action{color:#6b655c;border:0;border-radius:50%;width:40px;height:40px}.row-action:hover{background:#f5efe4}.table-empty{color:var(--muted);text-align:center!important;height:150px!important}.panel-heading{justify-content:space-between;align-items:center;margin-bottom:18px;display:flex}.panel-heading h2{margin:0 0 5px;font-size:19px}.departments-grid{grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:14px;display:grid}.department-card{border:1px solid var(--line);background:#fff;border-radius:18px;padding:19px;box-shadow:0 3px 14px #3e2e120a}.department-card>header{justify-content:space-between;align-items:center;display:flex}.department-card>header>span{background:var(--accent-soft);width:44px;height:44px;color:var(--green-dark);border-radius:14px;place-items:center;font-size:20px;display:grid}.department-card>header button{color:#6b655c;border:0;border-radius:50%;width:40px;height:40px}.department-card h3{margin:16px 0 7px;font-size:15px}.department-card>p{height:38px;color:var(--muted);font-size:10px;line-height:1.8}.department-card>footer{border-top:1px solid var(--line);color:var(--muted);align-items:center;gap:12px;margin-top:14px;padding-top:13px;font-size:9px;display:flex}.department-card>footer b{border-radius:7px;margin-right:auto;padding:4px 7px}.department-card>footer b.on{color:#287c4e;background:#e7f5ed}.department-card>footer b.off{color:#817970;background:#f1eeea}.material-dialog{width:min(680px,100% - 32px);max-height:90vh;color:var(--ink);border:0;border-radius:24px;padding:0;box-shadow:0 25px 80px #20170748}.material-dialog::backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#211a108c}.material-dialog form>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;padding:22px 25px;display:flex}.material-dialog h2{margin:0 0 5px;font-size:19px}.material-dialog header p{color:var(--muted);margin:0;font-size:10px}.dialog-close{border:0;border-radius:50%;width:44px;height:44px;font-size:18px}.dialog-close:hover{background:#f5f0e7}.dialog-body{max-height:60vh;padding:22px 25px;overflow:auto}.form-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.form-grid label{font-size:11px;font-weight:600}.form-grid input,.form-grid select,.form-grid textarea{border:1px solid var(--line);background:#fff;border-radius:12px;outline:0;width:100%;margin-top:7px;padding:11px;display:block}.form-grid input,.form-grid select{height:48px}.form-grid input:focus,.form-grid select:focus,.form-grid textarea:focus{border-color:var(--green);box-shadow:0 0 0 3px #be9d5f1f}.form-grid label small{color:var(--muted);margin-top:4px;font-weight:400;display:block}.full-field{grid-column:1/-1}.switch-row{border:1px solid var(--line);border-radius:12px;justify-content:space-between;align-items:center;min-height:48px;margin-top:18px;padding:0 12px;display:flex!important}.switch-row input{accent-color:var(--green);width:18px!important;height:18px!important;margin:0!important}.material-dialog fieldset{border:0;border-top:1px solid var(--line);margin-top:22px;padding:18px 0 0}.material-dialog legend{font-size:11px;font-weight:700}.checkbox-grid{grid-template-columns:repeat(2,1fr);gap:8px;margin-top:10px;display:grid}.checkbox-grid label{cursor:pointer}.checkbox-grid input{opacity:0;position:absolute}.checkbox-grid span{border:1px solid var(--line);border-radius:11px;padding:10px;font-size:10px;display:block}.checkbox-grid input:checked+span{border-color:var(--green);background:var(--accent-soft);color:var(--green-dark)}.material-dialog form>footer{border-top:1px solid var(--line);justify-content:flex-end;gap:8px;padding:14px 25px;display:flex}.dialog-cancel{color:#625b50;border:0;border-radius:14px;min-height:48px;padding:0 18px}.management-content>.auth-alert{z-index:20;max-width:380px;position:fixed;bottom:25px;left:30px;box-shadow:0 7px 24px #2b1f0e2b}.management-content>.auth-alert.success{color:#5e491f;border-right:4px solid var(--green);background:#fff}@media(max-width:760px){.management-shell{display:block}.management-nav{z-index:10;border:0;border-top:1px solid var(--line);flex-direction:row;height:68px;padding:8px 16px;position:fixed;bottom:0;left:0;right:0}.management-nav .brand{display:none}.management-nav form{margin:0 0 0 auto}.management-content{padding:22px 14px 90px}.management-header{align-items:flex-start}.management-header h1{font-size:22px}.management-header p{display:none}.management-header .material-primary{width:48px;padding:0;font-size:0}.management-header .material-primary i{font-size:18px}.table-toolbar .inbox-search{width:100%}.table-toolbar>span{display:none}.responsive-table table{min-width:760px}.form-grid{grid-template-columns:1fr}.full-field{grid-column:auto}.checkbox-grid{grid-template-columns:1fr}.panel-heading{align-items:flex-start}}.management-content{align-self:stretch;margin:0 auto!important}.operator-display-name{align-items:center;gap:4px;font-weight:600;color:var(--green-dark)!important;display:flex!important}.operator-display-name+small{margin-top:2px}.material-dialog{max-width:calc(100vw - 32px);margin:auto!important;position:fixed!important;top:0!important;right:0!important;bottom:0!important;left:0!important}.management-password{margin-top:7px}.management-password input{padding-left:52px;margin-top:0!important}.password-visibility{color:#625b50;border:0;border-radius:50%;place-items:center;width:44px;height:44px;font-size:18px;display:grid;position:absolute;top:2px;left:3px}.password-visibility:hover{background:var(--accent-soft);color:var(--green-dark)}.password-visibility .bi-eye-slash,.password-visibility.is-visible .bi-eye{display:none}.password-visibility.is-visible .bi-eye-slash{display:block}.operator-shell>.master-nav{grid-area:nav}.master-nav{border-left:1px solid var(--line);z-index:10;background:#fff;flex-direction:column;align-items:center;padding:16px 0;display:flex}.master-brand{background:var(--green);color:#fff;border-radius:14px;place-items:center;width:44px;height:44px;margin-bottom:28px;font-size:19px;font-weight:700;text-decoration:none;display:grid}.master-nav nav{flex-direction:column;gap:8px;display:flex}.master-nav nav a,.master-nav-bottom>a,.master-nav-bottom button{color:#6b655c;border:0;border-radius:14px;place-items:center;width:48px;height:48px;font-size:20px;text-decoration:none;display:grid}.master-nav nav a:hover,.master-nav-bottom>a:hover,.master-nav-bottom button:hover{color:var(--green-dark);background:#f8f2e6}.master-nav nav a.active{background:var(--accent-soft);color:var(--green-dark)}.master-nav-bottom{flex-direction:column;gap:8px;margin-top:auto;display:flex}.master-nav-bottom form{margin:0}.operator-shell>.master-nav{border-radius:0 20px 20px 0}.management-shell>.master-nav{min-height:100vh}@media(max-width:760px){.management-shell>.master-nav{z-index:30;border:0;border-top:1px solid var(--line);flex-direction:row;height:68px;min-height:0;padding:8px 16px;position:fixed;bottom:0;left:0;right:0}.management-shell>.master-nav .master-brand{display:none}.management-shell>.master-nav nav{flex-direction:row}.management-shell>.master-nav nav a:nth-last-child(-n+2){display:none}.management-shell>.master-nav .master-nav-bottom{flex-direction:row;margin:0 0 0 auto}.operator-shell>.master-nav{display:none}}.auth-card{border:1px solid var(--line);width:min(440px,100%);box-shadow:var(--shadow);text-align:center;background:#fff;border-radius:28px;padding:32px}.auth-card h1{margin:18px 0 6px;font-size:22px}.auth-subtitle{color:var(--muted);margin:0 0 24px;font-size:13px}.auth-tabs{background:#f5f1e8;border-radius:16px;grid-template-columns:1fr 1fr;margin-bottom:20px;padding:4px;display:grid}.auth-tabs button{min-height:44px;color:var(--muted);border:0;border-radius:12px;font-size:13px;font-weight:600}.auth-tabs button.active{color:var(--green-dark);background:#fff;box-shadow:0 2px 9px #4a35151a}.auth-form{text-align:right;gap:16px;display:grid}.auth-form label{color:#484848;font-size:12px;font-weight:600}.auth-form input{border:1px solid var(--line);background:#fff;border-radius:12px;outline:0;width:100%;height:54px;margin-top:7px;padding:0 14px;transition:all .18s;display:block}.auth-form input:focus{border-color:var(--green);box-shadow:0 0 0 3px #be9d5f1f}.auth-primary{background:var(--green);color:#fff;border:0;border-radius:14px;min-height:48px;padding:0 18px;font-weight:700;transition:all .18s}.auth-primary:hover{background:var(--green-dark);box-shadow:0 4px 12px #9d7b3e3d}.auth-primary:active{transform:scale(.99)}.auth-link{color:var(--green-dark);border:0;min-height:44px;margin-top:8px;padding:8px;font-size:12px}.password-field{position:relative}.password-field input{padding-left:50px}.toggle-password{width:44px;height:44px;color:var(--muted);border:0;position:absolute;top:12px;left:5px}.auth-alert{text-align:right;border-radius:12px;margin-bottom:15px;padding:11px 13px;font-size:12px;line-height:1.7}.auth-alert.error{color:#a73939;background:#fff0f0}.auth-alert.success{color:#73571f;background:#f8f1e2}.otp-input{letter-spacing:10px;direction:ltr;font-weight:700;text-align:center!important;font-size:25px!important}.step-help{text-align:center;color:var(--muted);font-size:12px}.auth-section-title{text-align:right;gap:8px;margin-bottom:22px;display:flex}.auth-section-title h2{margin:0 0 6px;font-size:18px}.auth-section-title p{color:var(--muted);margin:0;font-size:11px}.auth-back-main{border:0;border-radius:50%;width:44px;height:44px;font-size:28px}.auth-demo{background:var(--cream);border-radius:12px;justify-content:center;align-items:center;gap:8px;margin-top:22px;padding:10px;font-size:10px;display:flex}.auth-demo b{direction:ltr}.back-site{color:var(--green-dark);margin-top:16px;font-size:11px;text-decoration:none;display:inline-block}@media(max-width:500px){.login-page{background:#fff;padding:0}.auth-card{width:100%;min-height:100vh;box-shadow:none;border:0;border-radius:0;padding:28px 20px}.auth-demo{flex-wrap:wrap}}.operator-presence-control{background:#fffaf1;border:1px solid #eadfc9;border-radius:12px;grid-template-columns:8px minmax(0,1fr);align-items:center;gap:4px 7px;width:100%;margin-top:8px;padding:6px 8px;display:grid}.operator-presence-control select{color:#5b4630;min-width:0;font:inherit;background:0 0;border:0;outline:0}.operator-presence-control>[data-presence-load]{color:#8d7a63;grid-column:2;font-size:9px}.presence-dot{background:#aaa;border-radius:50%;width:8px;height:8px}.operator-presence-control[data-status=online] .presence-dot{background:#28a86b;box-shadow:0 0 0 3px #daf3e6}.operator-presence-control[data-status=busy] .presence-dot{background:#e55f5f}.operator-presence-control[data-status=break] .presence-dot{background:#e1a229}.operator-presence-control[data-status=offline] .presence-dot{background:#9c9c9c}.master-nav:not(.expanded) .operator-presence-control{display:none}.operator-capacity{color:#8b765d;margin-top:5px;display:block}.audit-filters{grid-template-columns:2fr 1fr 1fr auto;gap:12px;display:grid}.audit-filters input{font:inherit;border:1px solid #e4d8c2;border-radius:12px;padding:12px}.audit-pagination{justify-content:center;align-items:center;gap:14px;padding:16px;display:flex}.audit-pagination button{color:#9a712d;background:#fffaf0;border:1px solid #dfd1b7;border-radius:10px;padding:8px 16px}.audit-page td code{direction:ltr;font-size:11px;display:block}.audit-page td small{color:#8c7b67;margin-top:3px;display:block}@media(max-width:800px){.audit-filters{grid-template-columns:1fr}}.operations-grid{margin-bottom:20px}.live-queue,.live-team{padding:8px 20px 20px}.operation-row{border-bottom:1px solid #eee4d2;grid-template-columns:auto 1fr auto;align-items:center;gap:8px 12px;padding:12px 4px;display:grid}.operation-row>strong{grid-column:2}.operation-row>span{color:#8b682f}.operation-row>small{color:#8b7c68;grid-column:2/4}.operation-row.warning>span{color:#c45145;font-weight:700}.operation-row .presence{background:#999;border-radius:50%;grid-row:1/3;width:9px;height:9px}.operation-row .presence.online{background:#27a56b;box-shadow:0 0 0 4px #def4e9}.operation-row .presence.busy{background:#e35d5d}.operation-row .presence.break{background:#dea32d}.inbox-presence{background:#fffaf2;border:1px solid #eadfc9;border-radius:10px;grid-template-columns:8px auto;align-items:center;gap:2px 6px;margin-right:auto;padding:5px 8px;display:grid}.inbox-presence select{font:inherit;color:#654b2d;background:0 0;border:0;outline:0;font-size:10px}.inbox-presence small{color:#907b62;grid-column:2;font-size:8px}.inbox-presence[data-status=online] .presence-dot{background:#28a86b}.inbox-presence[data-status=busy] .presence-dot{background:#e35d5d}.inbox-presence[data-status=break] .presence-dot{background:#dfa32d}.conversation-list .conversation-item[hidden]{display:none!important}.channel-pill{color:#765d34;white-space:nowrap;background:#f4f0e8;border-radius:999px;align-items:center;gap:4px;padding:3px 7px;font-size:9px;font-weight:700;display:inline-flex}.channel-pill.channel-basalam{color:#087f72;background:#e5f4f1}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}